Lead Capture Automation for Kitchen Installer
NAYA’s call automation recovered over 30% of missed leads and increased booked calls by 50% for a kitchen supplier.
[ CHALLENGE ]
Half Price Kitchens was struggling with missed opportunities and inconsistent lead follow-up due to:
Missed and after-hours calls from potential customers who were left waiting for responses.
Slow manual lead qualification, causing delays in booking showroom appointments.
Inconsistent follow-up with interested prospects, leading to lost sales opportunities.
The company needed a solution that could handle customer service calls, manage out-of-hours inquiries, and qualify leads instantly; without increasing staff workload.
[ SOLUTION ]
Half Price Kitchens partnered with NAYA to implement an AI-powered call automation system that:
Customer Service Call Routing
NAYA answered inbound calls instantly, routed urgent customer service inquiries to the right teams, and handled common FAQ requests automatically.After-Hours Call Handling
NAYA captured every after-hours inquiry, qualified the lead, and booked showroom or design consultation appointments directly into the calendar.Lead Qualification & Follow-Up Automation
NAYA engaged potential customers in real time, identified qualified buyers, scheduled appointments, and sent SMS/email reminders. Follow-up sequences re-engaged warm leads who hadn’t booked yet.
[ RESULTS ]
+30%
Increase in Lead Capture Rate
3x
Faster response to urgent inquiries
50%
Increase in Booked Appointment
