AI-Powered Customer Support for E-Commerce
BLOCKHAUS a fast-growing e-commerce apparel brand increased conversions by 60% and 3x their response speed boosting online sales.
[ TIMELINE ]
4 months
[ CLIENT ]
Blockhaus
[ INDUSTRY ]
E-commerce
[ CHALLENGE ]
While BLOCKHAUS attracted high volumes of traffic, a significant percentage of customers were leaving without completing their purchase. The brand’s marketing team identified that follow-up efforts were inconsistent, with no dedicated system to re-engage potential buyers who abandoned their carts. As a result, thousands in potential revenue were left unrealized each month.
[ SOLUTION ]
We implemented our Customer Support & Retargeting System to directly engage with shoppers who didn’t complete their purchase. The approach included:
Real-time abandoned cart follow-up through personalized calls, SMS, and emails.
Customer support integration to answer product, sizing, and delivery questions in the moment.
Targeted remarketing sequences to re-engage leads with tailored offers and urgency messaging.
Tracking & optimization to refine the outreach based on customer behavior and response rates.
This combination ensured that leads received timely, relevant, and human-like follow-ups—turning hesitations into completed sales.
[ RESULTS ]
60%
Reduction in support costs
3x
Faster response time
50%
Increase in abandoned cart recovery
